Fee Schedule

Community Platform charges a single, all-in 10% fee on payments members make through the Platform for expert sessions, personalized videos, and Kindra memberships. Experts and creators keep the remaining 90% of every such payment. There is no fee to create or maintain a profile, no withdrawal fee, and no hidden charge.

Experts and creators may also choose to buy optional paid services from Community Platform: Featured placement and AI twin plans. These are described in Section 4. They are not required to list on the Platform or to be paid, and they are not deducted from member payments. The fee is disclosed at checkout, and the price a member sees is the price a member pays.

When a member pays by card, the payment is split by our payment processor: 90% goes to the expert's or creator's own connected account with that processor, and Community Platform keeps 10% as its fee. Some older Kindra memberships, started before this split was introduced, are instead charged to Community Platform's account, which then transfers the creator's 90%. Members see and pay the listed price in U.S. dollars; earners receive 90% of that price either way.

The 10% funds card processing, identity and payout verification, scheduling and delivery infrastructure, the claims process under the Buyer Protection Policy, and ongoing platform operations and development.

Expert session: 10% platform fee. Expert receives 90%.

Personalized video: 10% platform fee. Creator receives 90%.

Kindra membership: 10% platform fee. Creator receives 90%.

Free Kindra tiers: no charge, no fee.

Featured placement (optional, paid by the expert or creator): a one-time charge for placement in the directory for a fixed term. Current prices are $149 for 7 days, $449 for 30 days, and $1,199 for 90 days. Featured placement is offered only once the directory has reached a minimum number of live profiles.

AI twin plans (optional, paid monthly by the expert or creator who owns the profile): Text twin $13.99 per month, Voice twin $27.99 per month, and Video twin $86.99 per month. Each plan includes a monthly AI usage allowance; when the allowance is used up, the twin pauses until the next period.

Direct $COMMUNITY token purchases and on-chain transfers are not Platform payments and are not subject to this fee. Any costs associated with acquiring, holding, or transferring $COMMUNITY are a function of the token's own on-chain mechanics and are not charged by the Platform.

Sessions and personalized videos. Your card is authorized when you book, and nothing is charged until the service is delivered. At delivery the charge is taken and the split happens in the same transaction: Community Platform's 10% is retained as its fee and the earner's 90% is transferred to the earner's own account with our payment processor. Community Platform is the merchant of record. The earner's account and the fee are fixed when you book, so Community Platform does not choose where the earner's share goes. If the service is not delivered and the authorization is cancelled or expires, you are not charged. A scheduled voice or video session is treated as delivered once its scheduled end time passes, so if the expert did not attend, file a claim.

You have 48 hours after delivery to file a claim under the Buyer Protection Policy. An approved claim is refunded and the earner's share is reversed from their account. Funds are not held in trust or in a segregated account at any point.

Kindra memberships. Membership payments are not held for a claim window. For most memberships the creator's 90% settles to the creator's own account with our payment processor when each charge is made, including at every renewal. Some older memberships are charged to Community Platform's account and the creator's share is then transferred by Community Platform; if that transfer cannot be made, the payment remains in Community Platform's account until it is paid to the creator or refunded to you. You have 48 hours after a membership charge posts to file a claim under the Buyer Protection Policy. You may also cancel at any time from your dashboard. Cancelling stops all future charges and you keep access for the remainder of the period already paid for; the current period is not refunded pro rata.

Once a payout has been made, any remedy owed to you is an unsecured obligation of Community Platform. There is no reserve, bond, or insurance behind it. Your right to dispute a charge with your card issuer is separate from this policy and is unaffected by it.

Refunds are governed by the Buyer Protection Policy and the Session Policies. Where a refund is due, the portion of the platform fee attributable to the refunded amount is returned as part of the refund, so a fully refunded transaction carries no residual fee. On-chain $COMMUNITY transactions are final and outside the scope of Platform refunds.

Fees may change prospectively. Changes do not affect transactions already completed; the fees in effect at the time of a transaction govern that transaction. Material changes are reflected here with an updated date.