Buyer Protection

File a claim

Claims are eligible only for the scenarios listed below, and must be filed within 72 hours of the session completing or the charge processing. See the Buyer Protection Policy for full details.

What happened?

Expert no-show

The expert did not join the scheduled session and gave no advance notice.

Significant lateness

The expert joined more than 10 minutes late without prior notice.

Non-delivery

A promised async deliverable (e.g. document review) was not delivered on time.

Material misrepresentation

The session or content was materially different from what was described.

Unresponsive to revisions

A creator failed to respond to a reasonable, in-scope revision request.

Fraud or credential misrepresentation

The expert or creator misrepresented their identity, credentials, or verification status.

Your name

Which session is this about?

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Session date (optional)

Describe what happened

Evidence (optional: screenshots, messages, up to 5 files)

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Only you and the review team can see these. Images or PDF, up to 10 MB each.

We acknowledge claims within 2 business days and aim to resolve them within 7. Outcomes may include a full refund, partial refund, or denial, per the Buyer Protection Policy.